Communication and Personality in Negotiation Paper Research

Communication and Personality in Negotiation - Research Paper Example He was able to purchase the unit from a dental supplies store just outside their university for $275. The class did not get the chance to use the unit fully until one month after the purchase. While he was using the unit, he observed that it was making an unnecessarily noisy sound which was not apparent with other dental cure units. After one or two more uses, the bearing in the unit gave way. He immediately went back to the dental supplies store to return the unit. The store clerk asked for his receipt and noticed that it was already one month after the purchase. The clerk also noticed that the unit did not have a label or tag that they said they normally place in all dental cure units released from their supplies store. He immediately wanted to talk to the manager but the sales clerk told him that the manager was busy and that if he wanted to have the unit repaired or replaced, he would have to pay for $50, which he did not have at the time. He left the dental supplies store and le ft a message that he would return. He then asked for my help since he knew I had some skills in negotiation. I accompanied my cousin back to the store the next day and confronted the manager. The manager recognized my cousin and asked what the problem was. So, my cousin relayed the scenario and wanted to have the unit replaced or repaired, whichever is most immediate. The manager first reviewed the receipt and questioned how come the unit was to be returned one month after purchase. The warranty period only stipulated 10 days after purchase. And, after further inspection, the manager questioned the lack of label or tag on the unit. He said that if my cousin wants to have it repaired, he needs to pay for $50. But if he wants to have it replaced, they do not have the same model of lower price and instead was offering another model where an additional $100 needs to be paid. This is where I came in. First, I thanked the manager for personally attending to our dilemma. Then, I explained to him that the reason why the unit was returned only now was because the class professor did not require them to use the unit completely previous to two days ago. I informed him that we have the cellphone number of the professor in case he wants to verify and validate our statement. Secondly, I informed him that as a dental supplies store, they have the obligation to check all their units for the labels and tags before their release. The fact that this unit does not have any tag or label means that it was defective in some way or the other – the reason why, only after one or two uses, the bearing gave in. In this regard, they have the obligation to the customer to replace the unit or repair it without extra cost to the customer. In the end, I noted, it is always good to accommodate the complaints of the customers and validate the contentions. The way that their positively resolve conflicts would put in a good image to their store. The manager was first insisting that my cous in must have replaced the unit with a defective one. My cousin interjected by saying that â€Å"why would I replace the unit with a defective one when I need the unit badly for my classes and I have no other access to other dental cure units? Why would I trouble myself to do something which would jeopardize my academic performance?† I am sure you remember me and I took the unit directly from you when I came here to purchase it, just a month ago.

Human resources-labor relation Essay Example | Topics and Well Written Essays - 500 words

Human resources-labor relation - Essay Example A good location in this sense implies to a locality that has access to cheap raw materials. The availability of raw materials at a low cost should be considered and should be among the determining factors (Hartmann, 1998). Labor costs- the other factor that should be considered in the making of the decision is the availability of cheap labor. The costs of the company should be kept as low as possible so as to ensure that the company increases the profit levels by cutting on costs (Adams, 1995). Level of efficiency- the efficiency of the various plants should be considered. Efficiency is a major contributor to productivity that results to profitability. Efficiency in this situation should be analyzed on the level of machine output and the productivity of the employees working in the various plants (Adler, 1991). Labor laws- the labor laws in the various states in which the plants are located should be considered. There are some laws that would not work well with the closure of a plant and the laying off of employees. The labor laws can be executed by the labor unions that exist. Labor unions may demand for the compensation of the employees who will be rendered jobless as a result of the plant closure. The amount of penalty that is associated with the closure should be kept at a minimal. Level of demand- the demand levels in which the plants are situated should be considered. There are some areas that have a higher demand for the company products and such a plant should be maintained so as to ensure that the demand is capitalized (Forteza, & Prieto, 1994). Tax rates - different states usually have different tax laws. The states that have lower tax rates should be considered over areas that have high rates of tax. Reduction on tax cost would lead to a reduction on the costs that are attributable to the company and that will lead to the company achieving its aim of maximizing profit levels. Experience of employees and

Stress Disorders Assignment Example | Topics and Well Written Essays - 250 words

Stress Disorders - Assignment Example Since then, he is having nightmares about that incident. I have spent quite a lot of time with him and have known him since childhood. He used to be a very present minded person, and was quite optimistic in his approach in every matter. But now, that he is back from Iraq, I see him as a completely changed person. Quite often, he gets lost and mentally disconnects himself from the company while physically being there. He remains pre-occupied with premonition of the incident in which his siblings got shot. He is obsessed with the dreadful memories and can not help thinking about them. The incident has altogether sapped his optimism. Instead, he has gone on the opposite pole of the scale. He avoids driving, though he is one of the finest drivers I have ever known. Despite knowing how to drive, he has kept a driver, and deems himself unfit for driving. The incident has shattered his personality altogether, and he may take years to compose himself.

Ownership and digital downloads Essay Example | Topics and Well Written Essays - 1000 words

Ownership and digital downloads - Essay Example They cannot hold any ownership rights other than those of using it. Technology has evolved with high speed and it attracts many people especially the youths who prefer to use online downloads as opposed to tangible sources. As result, people who have produced their content such as books, music and film are attracted to upload their content online for people to buy it and then download it. Sales are better online than on the stores as it is convenient, faster and accessible. The internet provides an easy method of sale but the prices are much lower than those of purchasing a tangible content such as a book, a CD or a tape. Books, CDs and tapes carry ownership rights and can be considered the buyers property as opposed to the online copy which ownership does not leave the copyright. In this case, you cannot be said to own something you cannot show or hold. Thus, the intellectual property belongs to the owner who produced it regardless of the rights granted to the person who downloads the content. Legally, the digital content cannot be bequeathed to other persons as gifts, selling or inheritance unlike tangible content like books which can be given out to siblings, friends or left as inheritance. For instance, if you love reading books and you have a collection of both tangible books and eBooks, you can give out your books or bequeath them in the event of your death but this will not be the case for eBooks. As such any digital content such as eBook, movies, music among other online content does not belong to you even if you have bought it and you reserve no rights over it. This includes even the paid-for digital content. Payment for the downloaded content is meant for enjoyment of privileges associated with reading, watching r listening to it and not for ownership. The copyright is protected by The Copyright Law to prevent users of their content from selling it as their own. Terms and conditions are given to the subscribers of the digital content that apart

World Hunger Essay Example for Free

World Hunger Essay Hunger and starvation is an issue that plagues countries all over the world, regardless of how developed that country may be. From the United States to villages in Uganda, there are people who go days without eating, resulting in malnutrition and even death. Many charities and programs such as the United Nations World Food Program are currently working to save lives, but there are still millions of people in need of help and assistance. The UN World Food Program addresses hunger everywhere, including countries that are typically not associated with starvation. In Kabul, Afghanistan not all families can always afford enough food on a daily basis to feed their children. With the region being labeled more as a war-torn area, people often overlook the economic impact of political situations and how the natives are affected. Many adults have to work a minimum of ten to twelve hours every single day of the year, just so they can provide for their families; and if such work is not available, there is no guarantee that they will eat. Africa, in particular, is renowned for its third-world status and the widespread hunger that the entire continent has faced for years. Not only do poverty and a lack of resources add to the high levels of starvation, but the HIV/AIDS epidemic has also contributed to the problem. In Zambia, for example, the UN works with several mothers who are HIV-positive, yet they have several children that they need to raise. In the entire country, 14 percent of the people now have HIV and 16 percent of the entire female population is infected. Many of these women are also working mothers who struggle to find the energy to work long hours due to their illness. They also tend to forgo eating so that their children will have more food each day—a cycle that leads to further deterioration of their own health and increasing weakness, so they are unable to keep up with their work schedules. Fortunately for some of these families, the UN has intervened by providing nutritious food and medicine to treat some of the HIV symptoms. This has enabled many mothers—the UN’s target population in Zambia—to continue working while also building back up their own physical strength. Another example of the UN’s work is Congo, where malnutrition has recently been a rising concern. UN workers have been effective in teaching the natives of Congo to farm and plant their own food, as well as the importance of a nutritious diet. One of the countries most closely associated with hunger and starvation, of course, is Haiti. The UN World Food Program has had an increasing population on the island ever since the major earthquake back in January of this year. Working together to rebuild the country, the UN has made deals with many of the survivors—they provide the people with cash and food rations periodically in exchange for labor, which includes clearing the debris, paving roads, and reconstructing houses and other important buildings. Not only has the World Food Program helped with Haiti’s hunger issues, but they have essentially provided earthquake survivors with a sort of job market. Without the program, the country would clearly have no standing economy, and therefore there would be no available work. Since the labor that the people provide in exchange for food and money all goes towards reconstructing their own country, this process implemented by the UN completely benefits Haiti and its people, especially in the long-run. Perhaps the greatest feature of the United Nations World Food Program is that it addresses hunger from all sides. They do not simply enter a country, distribute food, and then leave. Instead, they work closely with the people there and provide them with the proper skills and knowledge so that they are able to feed themselves and their families forever—not just when the UN is there. Still, due to the fact that there are far more starving people than there are those who can help them, a great portion of the world still needs assistance and there is an enormous amount of work that has yet to be done.

Leadership influence and report

Leadership influence and report 1.1 Introduction As senior material manager in a public bus company called Metroline Travel. I supervise a team of 15 Material managers across London. These personnel are the logistical team and their core responsibilities are the supply, storage and procurement of parts to engineering. The logistical hierarchy is illustrated in figure 1. Figure 1 Metroline Organisational Structure (Engineering Department) 2.1 Stakeholder Analysis Stakeholder analysis is a useful technique used to identify the key people within the logistical function framework. These key personnel are very important to the organizational structure because they have tremendous power and influence which affects my embarkation on this project, which involves extending me in terms of leadership and change. According to Mendelows matrix these can be grouped into 4 categories in figure 2: Figure 2 Mendelows matrix in Metroline Travel logistical function High Low C- Keep Satisfied D- Key Players A- Minimal Effort B-Keep Informed Low HighPower Level of Interest A- Engineering administration clerks B- Operation, Suppliers C- Finance department, Material Support Managers D- Engineering managers, Head of Purchasing, Engineering Director, Head of Manning and Training 2.1.1 My experiences of Leadership My life has been a journey. In 2000 I was employed with Her Majestys Armed Forces. I served for a period of seven years with the logistics corps, which I was responsible for both the national and international supply operation of my unit. I was authorised to organise and manage the handling of dangerous and hazardous goods and advanced air and shipping freight. I then moved on to serve with the bomb disposal units within the United Kingdom. Serving in the army not only required flexibility, but also enabled me to adapt rapidly to difficult environments and handle confrontational situations. As a Non Commission Officer; leadership was very task oriented where ones degree of leadership style and authority was determined according to rank. This experience has taught me to place substantial effort and commitment into my actions and work by being a focal point for solving all logistical problems day or night. 2.1.2 My experiences of change There have been many changes within my life. Leaving the Armed Forces was the biggest life changing decision I have ever made. I felt very uncertain about my life direction and decision after having joined the army at 20 years old. However, I needed more from my life; I wanted to accomplish more in terms of going back to university to get a degree. Further, I could not really study within the armed forces because of work constraints and time. But I took initiative and I have completed 80% training towards obtaining my degree. I have also seen changes made to other people in terms of new work procedures being introduced in my current workplace and the resistance that can sometimes occur as a result of these changes. Through those experiences; I realise change can have positive and negative personal effects. It can also affect other colleagues motivation and the business organisational culture. 2.1.3 My experiences of leadership and change I have experience change within different working environments, change such as having to work on a Saturday for 2 weeks because of a deadline and the Change Facilitator taking the initiative by effectively communicating the reasons for the change and their actions. Although the individual was the head of the department and did not have to work on the Saturday, turning up to work which to me (a subordinate) demonstrated leadership and the ability to make the change flow smoothly. On the other hand, I have also experienced poorly structured change by instructions; such as to change working practices without any consultations coming from directors who have lost touch with their employees and working environment. This type of leadership infuriates me and other staff and the change is always met with high resistance. 2.1.4 The key issues from me and my workplace My company is very unionised and after reading a few chapters of the developing a productive inquiry; I have started noticing positive and negatives things about myself and my workplace. I found that I am a bit timid within meetings with senior managers, although I have very good ideas about solving problems, I do not speak up and I have no idea why, which creates a level of personal uncertainty. Also within my workplace I have started looking at other managers leadership style, the good and the bad. For me to grow and improve as a manager; I would like to incorporate the good points within my current style with the support of the other managers. Organisation boundaryFigure 3 The key issues within my workplace Material managers Trade Union Working conditions Honesty Employment contracts Organisational culture Senior management support Support and Improve performance Senior material manager Other managers and departments Support Good points Good communicator Creditable by my actions Approachable Able to get the job done without conflict Economic factors Global credit crunch Slow rate of economic growth Political and Economic factors Government sending Review cuts Factors in outside the system in the Marco environment 2.1.5 The Importance of Leadership and Change to Me I believe from my past experiences, I have an understanding of the structure of leadership and change. In addition to learn more about leadership and change will enable me to become a better manager. In my work context; it will help me to become more people- orientated with the tools I learn from this course. In my personal life; the course will add points to my degree will enable career development and progression illustrated in figure 4 and mind map. Figure 4 The Importance of Leadership and Change to Me Leadership Improve my self-esteem and confidence Change and leadership Support and personal development Change and leadership Improve communication skills Leadership Motivate my team Change and leadership Being decisive about choices Leadership Networking Change and leadership Understanding the uncertainty and fear within me Change and leadership Challenging myself to try new ideas Change and leadership Setting the example and leading the way ME The beginning of my Journey with B204 mind map- (to be continue) 2.1.6 Opportunities to explore my Evidence Base Initiatives (EBI) My first thoughts on opportunities to explore as a possible basis for my EBI, illustrated in figure 4 (Developing Productive Inquiry P. 27) Inquiry Timeline Strengths Weaknesses Opportunities Threats Stores reorganisation 6 months Current organisational change program Will not be completed by end of course To improve performance and learning while practicing from tools and theories from B204 To choose a mentor Lack of support from other managers Researching universities to study my MBA 1 year My personal goal No growth over that period To use reflecting and research tools to make a choice Long timeframe to complete Searching for a new job in China 1 year My personal and situational goal High unemployment within China To learn a new culture Risk and uncertainty created by my decision to move Figure 4 my cycle of inquiry Action Stores reorganisation Researching universities to study my MBA Searching for a new job in China Series of consequences Evidence and Evaluation Gathering Information And Reflection I am currently looking at the best possible inquiry to focus on for my EBI, 2 are personal goals which are very important in my development and aspiration and 1 is work related which can improve my performance with support from my peers illustrated in figure 5 and 6 (Developing Productive Inquiry P. 16) Figure 5 possible inquiries to focus my EBI Searching for a new job in China I would like to life and work in China, its a very substantial decision. But I have the complete autonomy to make this decision. However this will change the way I interact with my friends and family, so I will seek advice from them Stores reorganisation Need support C- Finance department, Material Support Managers D- Engineering managers, Head of Purchasing, Engineering Director, Head of Manning and Training Researching universities to study my MBA I have the complete autonomy to make this decision. But I will need support from friends and family Figure 6 possible inquiries to focus my EBI Intrapreneurial Searching for a new job in China A very important project that will really stretches me, but this is very risky. Scaling Up Researching universities to study my MBA A significant project to undertake in terms of research and time Broadening Stores reorganisation Outside of current job description with this store project which I am trying out new skills 2.1.7 My questions about leadership and change I have an initial answer for these questions see appendix. However by the end of this course; I would like to answer these questions from my new learning reflections illustrated in figure 7 . 1. What makes a good leader? 2. What does a good leader do? 3. Is management the same as leadership? 4. Can I be a good manager or a good leader? 5. How do I know I am a good leader? 6. Can a good leader make good changes? 7. Is influence the same as power? 8. How can I improve my leadership skills and make positive things happen? Figure 7 my questions within the leadership and change context Leadership Change 1 2 3 4 7 5 6 Evidence Base Initiatives 8 3.1 Conclusion I started the introduction with a reflection from my past experiences in the army. I also highlighted features from my present employment. Both past and present jobs have a board understanding of various leadership styles and the change context. I have some leadership strengths. However, I still feel a very high level of uncertainty and fear of not being able to apply some of the tools and skills obtained from this course into my working environment. I hope I will have support of my work colleagues, other students, family and my tutor in order to improve personally and professionally as a leader. 1170 words 4.1 References Developing Productive Inquiry B204 Making it happen! Leadership, influence and change by Caroline Ramsey 2010 The Open University Walton Hall, Milton Keynes MK7 6AA

Othellos Flaw in Shakespeares The Tragedy of Othello Essays -- Paper

Othello's Flaw in Shakespeare's The Tragedy of Othello In Shakespeare?s play Othello, Othello himself is the tragic hero. He is an individual of high stature who is destroyed by his surroundings, his own actions, and his fate. His destruction is essentially precipitated by his own actions, as well as by the actions of the characters surrounding him. The tragedy of Othello is not a fault of a single person, but is rather the consequence of a wide range of feelings, judgments, misjudgments, and attempts for personal justification revealed by the characters. Othello is first shown as a hero of war and a man of great pride and courage. As the play continues, his character begins to deteriorate and become less noble. Throughout the play, Othello?s character changes from a flawless military leader, to a murderer. He has certain traits which make him seem naive and unsophisticated compared to many other people. Iago knows Othello is a proud man, Othello?s open and trusting nature in the beginning of the play lets Iago, whom is cunning, untrustworthy, selfish, and plotting, use him as a scapegoat. Othello, the Moor, as many call him, is a strong character. He is very proud and in control of every move throughout the play. The control is not only of power but also of the sense of his being, who he is, a great warrior. In Act I, Othello has a fight with Brabantio, who has come to kill him, but before anything could happen, Othello said: "Hold your hands, both of you of my inclining and the rest. Were it my cue to fight, I should have known it without a prompter" (I, ii, lines 97-100). The power shown here is quite surprising. The nature of Othello's character is of a dark man. Not only because he is black, but also because he... ...hat's a fable If that thou be'st a devil, I cannot kill thee? (V, II, Lines 333-334) He couldn't handle the anguish of knowing he had murdered in jealousy rather for justice. He carried out his sentence, by taking a knife and stabbing himself. He then said: "I kissed thee ere I killed thee. No way but this, Killing myself, to die upon a kiss" (V, ii, line 413-414). Othello was jealous. He thought his wife was cheating on him and he thought he was killing for justice. He said that he loved not wisely but too well. It was not very smart of him to believe another man about something he should know more about. This is why I think of Othello as a tragic hero in this play. His character was brought to light of a horrible situation by a deceitful devil named Iago. Bibliography: Shakespeare, William. Othello. Ed. Alfred Harbab. Middlesex, England: Penguin, 1970.